WHR.AI Privacy Policy

Effective Date: January 29, 2025

Crintel Labs Private Limited (“Crintel Labs”, “We”, “Us”, or “Our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.whr.ai (the “Platform”) and use our services. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Introduction

By accessing or using the Platform, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, do not use the Platform.

2. Information We Collect

We collect several types of information from and about users of our Platform, including:

a. Information Provided by You

• Account Information: When you create an account, we collect personal details such as your name, professional email address, phone number, and company name.
• Billing and Payment Information: For paid subscriptions, we collect billing details necessary to process payments.
• Communication Information: If you contact us for support or other inquiries, we collect information such as your email address, phone number, and any content you provide in your communications.

b. Information Collected Automatically

• Browsing Information: We automatically collect information about your interactions with the Platform, including your IP address, browser type, operating system, referring and exit pages, pages visited, date and time of access, and clickstream data.
• Device Information: Information about the device you use to access the Platform, such as device type, unique device identifiers, and mobile network information.

c. Cookies

We use cookies and similar tracking technologies to enhance your experience on our Platform:

• Types of Cookies:
• Session Cookies: Temporary cookies that expire once you close your browser.
• Persistent Cookies: Cookies that remain on your device until you delete them.
• Purpose of Cookies: To remember your preferences, improve your user experience, analyze usage patterns, and personalize content.
• Third-Party Cookies: We may allow third-party service providers to set cookies on your device. These cookies are governed by the respective third-party privacy policies.

d. Third-Party Links

Our Platform may contain links to third-party websites that are not controlled by Crintel Labs. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Provision of Services: To provide, maintain, and improve our Platform and services.
• Account Management: To manage your account, process your subscriptions, and handle billing and payments.
• Communication:To respond to your inquiries, provide customer support, and send you updates about our services.
• Personalization: To personalize your experience on the Platform based on your preferences and usage patterns.
• Analytics: To analyze usage trends and gather demographic information to improve our services.
• Security: To monitor and protect the security of our Platform and prevent fraudulent activities.
• Compliance: To comply with legal obligations and enforce our Terms of Service.

4. Legal Basis for Processing Your Information

We process your personal data based on the following legal grounds:

• Performance of a Contract:Processing is necessary for the performance of our contractual obligations to you.
• Legitimate Interests:To improve our services, ensure security, and communicate with you.
• Consent:Where required, we obtain your consent to process your data for specific purposes.

5. Sharing Your Information

We may share your information in the following circumstances:

• Service Providers: We engage third-party companies to perform services on our behalf, such as payment processing, data storage, and analytics. These providers have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Business Transfers:In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new owner.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Protection of Rights: We may disclose your information to protect our rights, property, or safety, or the rights, property, or safety of others.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and secure data storage practices. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your data is no longer needed, we will securely delete or anonymize it.

8. Your Rights Under GDPR

If you are located in the European Economic Area (EEA), you have certain data protection rights, including:

• Access:You can request access to the personal data we hold about you.
• Rectification:You can request correction of any inaccurate or incomplete personal data.
• Erasure: You can request deletion of your personal data under certain circumstances.
• Restriction of Processing:You can request the restriction of processing your personal data under certain conditions.
• Data Portability:You can request a copy of your personal data in a structured, machine-readable format.
• Objection: You can object to the processing of your personal data for certain purposes.

To exercise these rights, please contact us using the contact details provided below. We will respond to your request within one month.

9. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the "Effective Date" at the top of this policy and notify you via the Platform or through other communication channels. Your continued use of the Platform after the changes become effective constitutes your acceptance of the revised Privacy Policy.

10. Disclosure of Information Under Law

We may disclose your personal data if required to do so by law or in response to valid requests by public authorities, such as a court or government agency.

11. Conditions of Use, Notices, and Revisions

Your use of the Platform is subject to the terms of this Privacy Policy, including any limitations on damages, resolution of disputes, and the application of laws as described herein. If you have any concerns about your privacy while using the Platform, please contact us using the details provided below.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, or if you would like to request access to or correction of your personal information, please contact us at:

Crintel Labs Private Limited

Gopala Krishna Complex, No. 45/3 Residency Road, MG Road

Bengaluru - 560025, India

Email: [email protected]